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Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@shopstillme.com If your return is accepted, you will be instructed on how and where to send your package. Once we receive the product, we will inspect the product before going ahead with a reship or refund.
You can always contact us for any return questions at info@shopstillme.com
Damages and issues :
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exchange :
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds :
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
All orders placed in the US come with complimentary free 2-day shipping for in-stock items.
Made-to-order items require 12-16 business days to craft and ship from our international manufacturers. Once the item arrives at our warehouse in Seattle, WA your tracking will update to the selected shipping class. Made-to-order items can be expedited to cut down your wait time. Expedited MTO takes 10-12 business days to craft and ship.
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